Therapy Finding Service
An online platform connecting users with therapists and providing tools for mental health support and emotional well-being.
Client
Rioks LLC
Service Provided
UX Analysis & UI Design
YEAR
6/11/21
Challange:
Users struggled to find relevant Therapist quickly, causing a 25% drop in engagement conversions.
RESULTS:
Enhanced user testing form and smooth selection process resulted in 84% of users matching with their therapist.
Process
Process
01
RESEARCH & ANALYSIS
In UX research, I found competitors allowing third-party communication, causing sessions outside our platform, which risks the business model. The fix is integrating messaging to retain users
02
INFORMATION ARCHITECTURE
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
03
WIREFRAMING & PROTOTYPING
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
04
USABILITY TESTING
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
05
VISUAL DESIGN & STYLE GUIDE
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
01
RESEARCH & ANALYSIS
In UX research, I found competitors allowing third-party communication, causing sessions outside our platform, which risks the business model. The fix is integrating messaging to retain users
02
INFORMATION ARCHITECTURE
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
03
WIREFRAMING & PROTOTYPING
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
04
USABILITY TESTING
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
05
VISUAL DESIGN & STYLE GUIDE
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
01
RESEARCH & ANALYSIS
In UX research, I found competitors allowing third-party communication, causing sessions outside our platform, which risks the business model. The fix is integrating messaging to retain users
02
INFORMATION ARCHITECTURE
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
03
WIREFRAMING & PROTOTYPING
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
04
USABILITY TESTING
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
05
VISUAL DESIGN & STYLE GUIDE
We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
© 2024 — Designed by Dylan Strus•
© 2024 — Designed by Dylan Strus•
© 2024 — Designed by Dylan Strus•