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Therapy Finding Service – Cloud SaaS

An online platform connecting users with therapists and providing tools for mental health support and emotional well-being.

Client

Rioks LLC

Service Provided

UX Analysis & UI Design

YEAR

6/11/21

Challange:

Users struggled to find relevant Therapist quickly, causing a 25% drop in engagement conversions.

RESULTS:

Enhanced user testing form and smooth selection process resulted in 84% of users matching with their therapist.

Process

Process

01

RESEARCH & ANALYSIS

In UX research, I found competitors allowing third-party communication, causing sessions outside our platform, which risks the business model. The fix is integrating messaging to retain users

02

INFORMATION ARCHITECTURE

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

WIREFRAMING & PROTOTYPING

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

USABILITY TESTING

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

VISUAL DESIGN & STYLE GUIDE

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

01

RESEARCH & ANALYSIS

In UX research, I found competitors allowing third-party communication, causing sessions outside our platform, which risks the business model. The fix is integrating messaging to retain users

02

INFORMATION ARCHITECTURE

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

03

WIREFRAMING & PROTOTYPING

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

04

USABILITY TESTING

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

05

VISUAL DESIGN & STYLE GUIDE

We conducted user interviews, surveys, and analyzed in-app analytics to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights

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